QLINICARE PRIVACY POLICY

Effective Date: 04/2026

Qlinicare (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, telehealth platform, and related services.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

  • Full name, date of birth
  • Email address, phone number
  • Mailing address

B. Health Information (Protected Health Information – PHI)

  • Medical history and symptoms
  • Medications and allergies
  • Visit notes, diagnoses, treatment plans
  • Laboratory or diagnostic information (if applicable)

C. Technical Information

  • IP address
  • Device type and browser
  • Website usage data (cookies, analytics)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide medical care and telehealth services
  • Schedule and manage appointments
  • Communicate with you (appointments, reminders, follow-ups)
  • Process payments and administrative functions
  • Improve our services and user experience
  • Comply with legal and regulatory requirements

3. HIPAA COMPLIANCE

Qlinicare complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

Your Protected Health Information (PHI) is:

  • Stored securely
  • Accessed only by authorized personnel
  • Used strictly for treatment, payment, and healthcare operations

We implement administrative, technical, and physical safeguards to protect your information.

4. HOW WE SHARE INFORMATION

We do not sell your personal or health information.

We may share your information only in the following circumstances:

  • With healthcare providers involved in your care
  • With pharmacies for prescription processing
  • With secure third-party service providers (e.g., scheduling, payment processing)
  • When required by law, regulation, or legal process
  • To prevent serious harm to you or others

All third-party partners are required to maintain confidentiality and security.

5. TELEHEALTH & ELECTRONIC COMMUNICATION

By using our services, you consent to receive communications via:

  • Email
  • Text message (SMS)
  • Telehealth platforms

While we take reasonable precautions, electronic communication may carry some risks, including unauthorized access. You acknowledge and accept these risks when using our services.

6. DATA SECURITY

We use industry-standard safeguards, including:

  • Encryption
  • Secure servers
  • Access controls

However, no system is 100% secure. We continuously work to protect your data but cannot guarantee absolute security.

7. YOUR RIGHTS

You have the right to:

  • Access your health records
  • Request corrections to your information
  • Request restrictions on certain uses
  • Request confidential communications
  • Request deletion of non-medical personal data where permitted by law

To exercise these rights, contact us using the information below.

8. DATA RETENTION

We retain medical records and related information as required by federal and Florida state law. Non-medical data may be retained for operational and legal purposes.

9. Age Restriction/No Pediatric services

Qlinicare provides services only to individuals 18 years of age or older.

We do not provide medical care to minors under any circumstances, including with parental or guardian consent.

We do not knowingly collect, use, or store personal or health information from individuals under the age of 18. Any appointments booked for individuals under 18 will be canceled without notice.

If you are under 18, please do not use our services.

10. THIRD-PARTY SERVICES

We may use third-party platforms (e.g., scheduling, payment processing). These services have their own privacy policies, and we encourage you to review them.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates will be posted on our website with the revised effective date.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or your information, please contact:

Qlinicare
Email: health@qlinicare.com
Phone: 321 209 5993

By using Qlinicare services, you acknowledge that you have read and agree to this Privacy Policy.